David Kincaid  /  Ian Madell  /  Matt Kelly  /  Bruce Elliot  /  Ken Wong  /  Paul Miles  /  Graham Robertson  /  Hua Yu  /  Garrett Taylor  /  Katie Armstrong  /  Patrick Ng  /  Michael Beaumont  /  Mike Napier  /  Jennifer Bryant  /  Lan An  / 

Smart

• Over 20 years of solid experience in building and managing client-focused programs through skilled problem solving, commitment, and collaboration
• Most recently, she was the Director of contact management and vendor support for President’s Choice Financial
• 4 years at BearingPoint LLC (formerly KPMG Consulting LP) as a Management Consultant; over 16 years at various financial services organizations building lines of business, creating and managing operational centres, and directing the execution of customer-focused services
• Has a MBA degree from The Rotman School of Business (University of Toronto) and a Masters degree in Counseling Psychology from Adler School of Professional Psychology

Brave

• Experience leading energized and committed teams; most recently created and negotiated targets and solutions and worked effectively with 4 several major service partners operating over multiple client call centres
• A committed team player and leader who seeks to create and sustain high energy, purposeful work groups

Action

• A business leader who understands the importance and value of satisfying and retaining customers to drive a company’s reputation and financial success
• An experienced negotiator offering strong relationship management skills and leadership in the areas of client services, customer strategy, operations, and project management
• Passionate about the need for quality, clarity of customer promise, employee commitment, and consistency of delivery